FAQs
FAQs
Artwork Knowledge
Can I submit an encrypted pdf?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What settings should I create my PDF in Adobe Illustrator?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What is overprint, and how can it ruin my file?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Does UP2sign print borders?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What is the difference between raster and vector?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
My artwork file contains transparency, will it print ok?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Do I need bleed or crop marks for my files?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Should I include any fonts with my files?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What file specifications does UP2sign recommend for fast processing?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What file types does AiaSign accept?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Should I remove Hidden Layers in my artwork?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
How do I set up my art files? What are your File Specifications?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
General Knowledge
Is UP2Sign.com a trade-only website?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Do you color match?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Do you print using any Spot or Pantone colors at AiaSign?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Do you offer contour cutting?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Custom Flag maintenance disclosure
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Do you offer sample kit?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What if I forgot to upload artwork after ordered?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Can exact measurements be cut for all products?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Are you able to print banners to the exact dimensions requested?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Am I able to do a size change after my order has been placed?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Order Approval/ Proofing
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Why do you have a minimum charge per item?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
What size are your grommets?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Artwork Shipping
Why is my shipment is taking longer than expected?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Where is your store pickup location?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Why is my shipping charge high?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Can I change my order from store pickup to shipping?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Can I upgrade my shipping?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Do you offer same day service?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Can I ship your products on my shipping account?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Why don't you offer shipping on large rigid signs?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
How will you ship my banners and signs?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
Can I submit an encrypted pdf?
No. Encrypted PDF files may result in a misprint or your order being
placed on hold. Please make sure all PDFs submitted are not
encrypted, all fonts are outlined and all images are embedded.
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